Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 300 locations across six continents.
“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
We are looking for an Ocean Import Agent (FCL & LCL) to join our Ocean Team based in BUH (Bucharest) office.
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Department.
KEY RESPONSIBILITIES:
- Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Ocean Import Files
Use Global Ocean Import Wokflow Monitor on a daily basis and other reports and tools as available
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in customer SOP.
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Situations escalation to Management, when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride.
Attend training classes when required. Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Knowledge:
- Expeditors’ Company Policies and Procedures
- Basic local regulatory knowledge for compliance (preferred)
- Understanding of ocean documentation process a plus
- Hazardous Materials certification (preferred)
- Understanding of Expeditors systems and procedures
Skills:
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word)
- Fluent in English
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Behaviours:
- Positive and willing to help attitude
Education and Experience:
6 months to 1 year related experience and /or training or equivalent combination of education and experience
- 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
- Understanding of ocean documentation process
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word).
- Hazardous Materials certification (preferred - if not, willing to learn).
Additional Information
- Private Medical Insurance
- Meal Tickets
- Life Insurance
- Training and Personnel Development Programm
- Free shuttle Service from / to Aviatorilor Metro Station
- Attractive Income Package
- Position is Based on Bucharest, Romania (Willbrook Platinum Center)
- Work from Home (Hibryd) - as per Global Corporate Policy
