- 12 month contract with a possible extension.
- Hourly pay rate up to $45.55/hr + Super.
- Work location- Paramatta
- Quick start!
Act as a subject matter expert within the team; resolving complex and escalated issues and is responsible for the professional delivery of mail and courier management. Advice policies and strategies and related services to the department’s client agencies in accordance with the Service Partnership Agreements.
KEY ACCOUNTABILITIES:
- Develop and maintain strong client and agency relationships to ensure responsive advice, service delivery and client relationships are maintained at optimal levels; striving to determine, mitigate and resolve client concerns proactively in a professional and empathetic manner.
- Coordinate the implementation of modification and enhancement of systems and processes that align the best practise for continuous improvement in service delivery as instructed by management.
- Deliver a range of mail services including mail delivery and collection, mail opening and sorting/scanning, courier services and secure mail services to ensure that services are provided to clients in accordance with service partnership arrangements.
- Provide messenger services which include Parliament, Cabinet deliveries and deliveries of newspapers.
- Actively participate and cooperate as part of the mail services team, including participating in mail projects, such as courier contract implementation and digital mailroom to ensure client needs are met and that deliveries and collections are well supported.
- Provide support in the collection of data and production of reports to ensure management and client needs are met.
- Effectively using technology such as ServiceNow, the Australia Post online lodgement tool for outgoing post, courier booking applications and equipment to scan all incoming mail and courier items where applicable to ensure the security of the department is not compromised.
- Ensure the confidentiality of all mail services records and the integrity of data in a secure and accurate manner in accordance with Government and departmental policy.
About Easy Authoring:
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporate organisations.
